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FAQ
Got questions? We’ve got answers!
How does it work?
1️⃣ Customize Your Piece – Upload your favorite photo and customize your jewel.
2️⃣ Preview in 24 Hours – Our design team will create a detailed engraving preview and send it to you for approval.
3️⃣ Unlimited Revisions – Not quite right? Request as many changes as you need — we’ll only move forward when you’re completely satisfied.
4️⃣ Fast Production (1–3 Business) – Once you approve the design, we begin crafting your custom piece with expert precision.
5️⃣ Secure & Tracked Shipping – Your order will be safely packaged and shipped with full tracking sent straight to your inbox.
Can I see the design before purchasing?
Each piece is handmade with care, so previews are only provided after an order is placed.
But no worries — we offer Unlimited Design Revisions and won’t start engraving until you’ve given your full approval. That way, your piece turns out just the way you imagined!
Need help choosing the right photo? We’re here for you — feel free to contact us at [email protected] with any questions or photo concerns.
Satisfaction Guarantee
We won’t begin engraving until you’ve fully approved the design, with unlimited edits to guarantee it’s exactly how you imagined.
What's the shipping time?
Each personalized jewelry piece is made to order with care and precision. Please allow up to 3 business days for processing and creation.
Once your order ships, estimated delivery times are as follows:
USA: 5-7 Business days USPS
International Standard Shipping 1-2 Weeks USPS
A Fully In-House process
Every step of your order—from customer service to photo editing, engraving, and packaging—is handled in-house by our dedicated team. We personally oversee the entire process to ensure the highest quality and care at each stage.
Our customer support is available Monday to Friday: 8am-5pm. Average answer time: 1 Hour