We’re here to make your Jowjewelry experience smooth and enjoyable. Below are answers to our most common questions.

🛍️ Orders & Cancellations

How can I cancel my order?
Orders may be cancelled within 48 hours of purchase (before the item ships). Since production begins right away, cancellations after this period may not be possible. To cancel, email us at [email protected] with your order number and full name.

I didn’t receive my order confirmation. What should I do?
Please check your spam or promotions folder first. If it’s not there, email us at [email protected] with your full name, and our team will send you the confirmation details.

Can I make changes to my order after placing it?
Yes! Just send us an email at [email protected] with your order number and the changes you’d like. Please note: changes may affect delivery times.

🔄 Returns & Refunds

Can I return my jewelry?
Yes. All items, including personalized jewelry, can be returned within 30 days of the shipping date.

• Non-personalized items: Refund available.

• Personalized items: Refund, exchange, or store credit available (15% recycling fee applies).

What if the mistake is on your end?
If we made an error, we’ll remake or refund your item at no cost to you.

How do I start a return or exchange?
Simply email [email protected]. Our team will reply within 24 hours with instructions and a return label. Please ship the item back within 10 days of receiving the label. (The label cost is already included in the recycling fee—no extra charges apply.)

How long does a refund take?
Once we receive your returned item, your refund will be processed within 3–5 business days back to your original payment method.

Can I return or exchange a gift?
Yes! Email us at [email protected] and we’ll guide you through the process.

🚚 Shipping & Delivery

How long will my order take?

• US & Canada: 2–3 weeks

• International: 2–4 weeks
  (Personalization is included in these time frames—no extra wait time is added.)

Do you offer free shipping?
Yes! We offer free shipping on all orders over $100.

Will I need to pay customs or duties?
International orders may be subject to duties and taxes, usually around 20% of the order value (varies by country). These fees are the responsibility of the customer, and Jowjewelry has no control over them.

📦 Order Tracking

How do I check my order status?
Log in to your Jowjewelry account and click “My Orders.”

Why isn’t my tracking link working?
Tracking numbers usually activate within 24–48 hours. Please check again later.

Why don’t I see my order in my account?
This usually means you created your account after placing your order as a guest. Email us at [email protected] and we’ll link your order to your account.

💎 Products & Care

What materials do you use?
Our gold-plated jewelry uses high-quality 1.5-micron plating. Durability depends on care, skin type, and exposure to moisture. Rings and bracelets may wear faster than earrings or necklaces due to more skin contact.

How should I care for my jewelry?

• Store in a dry place or sealed bag when not worn.

• Remove before showering, exercising, or swimming.

• Wipe with a soft lint-free cloth after use.

• For sterling silver or stainless steel: use silver polish, lemon juice, or even toothpaste on a soft toothbrush, then rinse and dry.

💳 Payments & Security

What payment methods do you accept?
We accept all major credit cards and secure online payments.

Are payments safe?
Yes. We only use trusted payment providers that meet the highest security standards. We do not store your credit card information.

✨ Still have questions? Reach out anytime at [email protected] — we’ll be happy to help!