Refund and Returns Policy

One-Time Purchase:
We want you to be absolutely delighted with your Jowjewelry purchase. Therefore, we offer the following options for returns and exchanges within 30 days of the ship date. Free repairs are available within the warranty period.
Non-personalized pieces are eligible for a refund (a recycling fee of 15% applies) if returned within 30 days of the shipping date.
Personalized jewelry pieces are made especially for you and can be returned for either an exchange, store credit or a refund (a recycling fee of 15% applies) within 30 days of the shipping date. If an error occurs at our end, we will exchange the item free of charge, issue store credit, or provide a refund without any fees.
To initiate an exchange or return, please contact our customer service team at [email protected].
We value your loyalty and are committed to providing exceptional service.

1. Exchange: Should you wish to exchange your item, you have the flexibility to choose from our collection and stay within the same budget. For each specific order, you can initiate an exchange only once.
   To begin the exchange process, please select the new item you desire in the same price range as the original order and contact our support team at [email protected].
2. Repair: During the 100-day warranty period after the purchase, repairs are free. When this period has expired, we can no longer tell whether the damage was caused by a production defect or personal use. Beyond the warranty period, we continue to provide repair services, though a fee might be applicable.
   If your item is damaged, please email us at [email protected], attach a clear image of the damaged item, and describe the issue.
3. Store Credit: If you’d like to receive a store credit for your return, please contact our support team at [email protected] within 30 days of the ship date. Once we receive your return, we will issue store credit for your future purchases.
4. Refund: If your purchase doesn’t meet your expectations, we’re more than happy to issue a refund within 30 days of the shipping date. A 15% recycling fee will be applied to all returned items. This fee is crucial for personalized items, as they are uniquely created for you.
   To initiate a refund, please reach out to our support team at [email protected].
5. Return Label: To safeguard both our jewelry and your return package, we will provide you with a return label to ensure that your package reaches the correct address (for refunds, the cost of the label is included in the recycling fee). Please ship the item to us within 10 days of receiving the return label.
   To receive a return label, please contact our customer support team at [email protected].

CANCELLATION POLICY
If you would like to cancel your purchase, please contact us at jowjewelry [email protected].
Since each item is uniquely made for our customers and we start production straight away, kindly inform us within 48 hours of placing your order if you wish to cancel.
Cancellation is only possible before the item has shipped. We will process cancellations on the day your cancellation request is received. Your refund approval can take up to 7 days.
jowjewelry reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. For inquiries regarding cancellations or any of our other policies, please email us at [email protected]